SHIPPING POLICY
At My Urban Outlet, we are committed to delivering not just products, but thoughtfully curated pieces that bring character and feeling into your space. To ensure transparency and a smooth experience, please review our shipping guidelines below.
SHIPPING LOCATIONS
We currently ship across the United States and Canada.
PROCESSING TIME
All orders are processed within 1–3 business days after confirmation.
Once your order is shipped, you will receive a confirmation email with tracking details.
ESTIMATED DELIVERY TIME
Domestic Shipping (USA & Canada Warehouses):
Orders shipped from our local warehouses typically arrive within 3–6 business days.
International Shipping (Overseas Warehouses):
Some of our products are shipped from our international warehouses. In such cases, delivery may take approximately 7–14 business days or longer, depending on:
- Customs clearance processes
- Shipping method selected
- Local carrier operations
While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control.
IMPORTANT NOTE BEFORE ORDERING
To help you plan better, we strongly recommend checking the product details before placing your order.
Each product listing will indicate whether it is shipped from USA/Canada or from our international warehouses.
This allows you to make an informed decision based on your preferred delivery timeline.
SHIPPING CHARGES
Shipping costs (if applicable) will be calculated and displayed at checkout before completing your purchase.
ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number via email.
You can use this to monitor your shipment’s progress in real time.
DELAYS & EXCEPTIONS
While we aim to meet all estimated delivery timelines, delays may occasionally occur due to:
- High demand periods
- Customs inspections
- Weather or logistical disruptions
We appreciate your patience and understanding in such situations.