(FAQ)

1. How long will my order take to arrive?

Most orders are delivered within 3–6 business days if shipped from our USA or Canada warehouses.

However, some items are shipped from our international warehouses, which may take 7–14 business days or longer, depending on shipping method and customs.

2. How do I know where my product is shipping from?

Each product page clearly mentions whether the item is shipped from:

  • USA / Canada (faster delivery)
  • International warehouses (longer delivery time)

We recommend checking this before placing your order.

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email so you can follow your order every step of the way.

4. What if I receive a damaged or defective product?

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Our team will review your request and assist you with a replacement or full refund.

5. Can I return a product if I don’t like it?

Yes, you can request a return if you are not satisfied with your purchase.

Just make sure to submit your request within 5 days of receiving the product, along with a valid reason.

6. How long does it take to get a refund?

Once your return is approved, your refund will be processed to your original payment method, gift card, or preferred option.

Processing time may vary depending on your payment provider.

7. What items are not eligible for return or refund?

Returns may not be accepted if:

  • The product is not in its original condition
  • Items are damaged after delivery due to misuse
  • Parts, packaging, or accessories are missing
  • The return request is made after 5 days

8. What should I do if my electronic item stops working?

For electronic products:

  • You can contact the brand directly for faster support
  • Or reach out to us, and we’ll assist you by coordinating with the brand

If your case is genuine, you may receive a replacement or compensation.

9. Can I cancel my order?

Orders can only be canceled before they are shipped.
Once shipped, cancellation may not be possible.

10. How can I contact you?

You can reach out to us anytime via our Contact Us page or email support, and through social media handles.
We’re always here to help.